Privacy Policy
Last Updated: December 2024
Introduction
Canopy is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you engage with our financial education programmes in Singapore.
Data Collection
We collect the following types of information:
- Contact information including name, email address, phone number
- Programme enrollment and participation data
- Communication records from emails, calls, and messages
- Website usage data through cookies and analytics
- Payment and billing information for programme fees
Legal Basis
We process your data based on:
- Your consent when enrolling in programmes
- Contract fulfillment for programme delivery
- Legitimate business interests in improving our services
- Legal obligations under Singapore's Personal Data Protection Act
Data Usage
Your information is used to:
- Deliver educational programmes and provide support
- Communicate programme updates and relevant information
- Process payments and maintain financial records
- Improve programme quality based on feedback
- Ensure compliance with educational and financial regulations
Data Protection
We implement appropriate security measures including:
- Encrypted data transmission and secure storage systems
- Access controls limiting data to authorized personnel only
- Regular security assessments and updates
- Breach notification procedures as required by law
Your Rights
Under Singapore's PDPA, you have the right to:
- Access your personal data we hold
- Request correction of inaccurate information
- Withdraw consent for data processing
- Request deletion of your data (subject to legal requirements)
- Lodge complaints with the Personal Data Protection Commission
Data Retention
We retain your data for:
- Active programme participants: Duration of enrollment plus 2 years
- Financial records: 7 years as required by Singapore law
- Marketing communications: Until you unsubscribe
- Community platform data: Until account closure plus 1 year
Third-Party Services
We may share data with:
- Payment processors for secure transaction handling
- Email service providers for communications
- Analytics services to improve website experience
- Cloud storage providers with data centers in Singapore
All third parties are contractually obligated to protect your data.
Cookies
Our website uses cookies as detailed in our Cookie Policy. You can manage cookie preferences through your browser settings or our cookie consent tool.
Policy Updates
We may update this policy periodically. Significant changes will be communicated via email to active learners. The "Last Updated" date at the top of this page indicates the most recent revision.
Contact Us
For privacy-related questions or to exercise your rights:
Email: [email protected]
Phone: +65 6347 8291
Address: 1 Wallich Street, #38-01 Guoco Tower, Singapore 078881